Question 1

Will the ERV work in my home?

Accepted Answer

Holtop ERVs (https://www.holtopcanada.com/category/all-products)are designed to work in any building, residential or commercial. They can be installed via either the back or the side of the device, and require access to air from the outside. To learn more, call us at 604-222-2100, or see our Installation Guide.

Question 2

How does the ERV work?

Accepted Answer

Holtop ERVs use a state-of-the-art Enthalpy Heat Generator to exchange moisture and heat with the outside air, maintaining your indoor air quality. Airflow is also adjusted based on air quality to ensure your air is healthy and fresh.

Question 3

How can I install my ERV?

Accepted Answer

ERV installation is straightforward and requires few steps. For customers in the Lower Mainland (Canada), our team of experts can perform installation in your home. To learn more, please see our Installation Guide.

Question 4

Is the Smart App compatible with my phone?

Accepted Answer

The Holtop Smart App is compatible with both iOS and Android devices

Question 5

What is your Shipping Policy?

Accepted Answer

We offer free shipping to Canada and provide home installation for customers in the Canadian Lower Mainland. For more information, please see our Shipping Policy (holtopcanada.com/shipping-policy)

FAQ